Frequently Asked Questions

Do I need to create an account to search?

Not at all! Infocert provides fast, simple and convenient access to NSW land title and property information to all users - big or small. Simply enter the search address in any one of the search bars to get started. If you intend to use our service for multiple purchases, we do suggest you create an account to help manage and track your purchase history.

How quickly do I receive my documents?

With fast, secure access to the NSW Land Registry Services, the majority of documents will become available immediately for download, with any documents with large images contained within usually delivered within the hour. A small portion of documents are bound by council timeframes and require sourcing by our Customer Service team, and they will be sourced and delivered electronically to you within 7 business days of an order being received.

If I misplace my original copy, can I gain access to another one?

All documents are emailed as a PDF document to your registered email address, so you can access them from there at any time in the future. For all users with registered accounts, navigating to the 'ORDER HISTORY' section of your dashboard will enable you to download any documents purchased in the previous 30 day period. Document storage will expire after a 30 day period. If you require access to a document due to the deletion of the delivery email, and it is out of the 30 day storage for account holders, a new purchase will be required.

What kind of customer support is available to me?

Here at Infocert we are pleased to offer a range of support options to ensure the best customer experience possible. If you require support, some of the options available are; - Book a Demo - Lodge an email query - Telephone our 1300 support line - Direct messaging on social media

What are my payment options?

Documents purchased through Infocert can be paid online via debit or credit card. All payments are processed securely through Stripe payment processing and your card details will not be stored. For approved Company accounts, we also offer the option for monthly account invoicing, along with the opportunity to manage multiple users under one account. If this is something that would suit your requirements, simply select 'A COMPANY' when registering for an account, provide your company details to us, and we will be in touch with your confirmed account setup.

Are there any additional, hidden or ongoing fees?

Not at all. All documents attract a one time purchase fee, with no requirements for subscriptions.

How do I open an account?

Opening an account is a simple process with Infocert. Navigate to the Log In Screen, and complete your details on the NEW MEMBERS side of the page. Once you have provided all your details to us, your account will be ready to go. Creating an account allows you track your order history, manage personal details and for companies, we can offer individual user management and monthly invoicing as required.

How do I manage user access for employees of my business?

Managing access for users of your organisation is quick and easy through the dashboard. Once you are logged in, navigate to 'MANAGE USERS' section. From here you have the control to add and remove users, view user purchase history, and edit any roles within your organisation.

I have lost my username and/or password. How do I reset this?

To update your password, simply navigate to the log in page, and underneath the sign in area you will see a link that is labelled 'FORGOT PASSWORD'. Clicking this will prompt you to enter your registered email address, and a link to reset your password will be emailed to you directly.

Can I update the frequency of my invoices?

As a standard, all invoices are issued monthly. If you would like to adjust the settings of this to a shorter timeframe, please get in touch with our friendly accounts team at accounts@infocert.com.au to arrange.

How do I update the business name on my account and invoices?

If you require any changes to your business name or ABN after your initial setup, please get in touch with our team at mail@infocert.com.au with the details and they can assist you.

Can I access my order history online?

Absolutely. By utilising the 'My Orders' section of your account dashboard, you will be able to see and export all information relating to documents you (and your authorised users) have purchased since opening your account.

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